Subject: Ticket Assigned - Conversation with muhammed aneesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 19:13:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammed aneesh muhammed aneesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammed aneesh Bot:  Hi Muhammed Aneesh ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564500832            10:56 PM, 03rd Jan                   mayar                   Hi Muhammed,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:57 PM, 03rd Jan                     muhammed aneesh                    Hi           10:57 PM, 03rd Jan                     muhammed aneesh                    I raised a return request twice, but there was no update yet           10:58 PM, 03rd Jan                     muhammed aneesh                    Nobody contacted for collecting the returning item           10:59 PM, 03rd Jan                     muhammed aneesh                    2nd time i am raising return requst           11:00 PM, 03rd Jan                     muhammed aneesh                    Nobody contracted first time           11:00 PM, 03rd Jan                     muhammed aneesh                    Please assist asap           11:00 PM, 03rd Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:01 PM, 03rd Jan                     muhammed aneesh                    9518991574           11:02 PM, 03rd Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:05 PM, 03rd Jan                     muhammed aneesh                    Ok           11:06 PM, 03rd Jan                   mayar                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.  Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.           11:08 PM, 03rd Jan                   mayar                   Is there anything else i can help you with?            11:09 PM, 03rd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:13 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3713357