Subject: Ticket Assigned - Conversation with mena lotfy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 18:38:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mena lotfy mena lotfy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mena lotfy Bot:  Hi Mena Lotfy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096598823638            10:23 PM, 03rd Jan                   mayar                   Hi Mena,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:24 PM, 03rd Jan                     mena lotfy                    Hello mayar           10:25 PM, 03rd Jan                     mena lotfy                    I bought an airpods saturday but actually its not good           10:25 PM, 03rd Jan                     mena lotfy                    Is theres any chance to return it back           10:25 PM, 03rd Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:27 PM, 03rd Jan                     mena lotfy                    I bought directly from branch           10:27 PM, 03rd Jan                     mena lotfy                    Tunis street           10:28 PM, 03rd Jan                     mena lotfy                    You want bill number?           10:29 PM, 03rd Jan                   mayar                   we request you to please contact or visit the  stores as they would be assist you in this regards.           10:29 PM, 03rd Jan                     mena lotfy                    Theres any chance to return ?           10:29 PM, 03rd Jan                     mena lotfy                    Its opened but bad quality           10:30 PM, 03rd Jan                   mayar                   We would like to inform you that , we are online support team and we do not have enough information regarding the store policy we request you to visit nearest store so they can assist you optimally?           10:31 PM, 03rd Jan                     mena lotfy                             10:32 PM, 03rd Jan                     mena lotfy                    Okay well           10:33 PM, 03rd Jan                     mena lotfy                    Thanks           10:34 PM, 03rd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           10:37 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3713171