Subject: Ticket Assigned - need escalation deli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 17:54:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation deli hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521783946 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559959847            09:39 PM, 03rd Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:39 PM, 03rd Jan                     hi                    Hi Just want an update on my order           09:40 PM, 03rd Jan                     hi                    For last two days im receiving messages that items are out for delivery but not delivered           09:41 PM, 03rd Jan                     hi                    Just need to know then my package will be delivered exactly           09:42 PM, 03rd Jan                   mayar                   Could you please confirm is this your correct phone number 971559959847?           09:42 PM, 03rd Jan                     hi                    Yes           09:42 PM, 03rd Jan                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            09:42 PM, 03rd Jan                   mayar                   Is there anything else i can help you with?            09:44 PM, 03rd Jan                     hi                    ?           09:44 PM, 03rd Jan                     hi                    When it will deliver?           09:45 PM, 03rd Jan                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:46 PM, 03rd Jan                     hi                    Ok           09:46 PM, 03rd Jan                     hi                    Shall I hold or your team will contact me later?           09:47 PM, 03rd Jan                   mayar                   we will update through your email           09:48 PM, 03rd Jan                     hi                    Ok           09:48 PM, 03rd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:53 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3712918