Subject: Ticket Assigned - need escalation deli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 17:41:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation deli pham trungm                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my order is 8121746098 Bot:  Please enter your name Customer:  pham trungm Bot:  Hi Pham Trungm ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  812174609 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8121746098 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599822568            09:30 PM, 03rd Jan                   mayar                   Hi Pham,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:30 PM, 03rd Jan                     pham trungm                    Can you check when my order will arrive?           09:31 PM, 03rd Jan                     pham trungm                    It is said in the tracking that you failed to deliver because i am not at home.           09:31 PM, 03rd Jan                     pham trungm                    But i am at home all day and no one contact men           09:32 PM, 03rd Jan                     pham trungm                    My order number is 8121746098           09:32 PM, 03rd Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:34 PM, 03rd Jan                     pham trungm                    Ok           09:34 PM, 03rd Jan                   mayar                   Could you please confirm is this your correct phone number 96599822568?           09:34 PM, 03rd Jan                     pham trungm                    Correct           09:36 PM, 03rd Jan                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:36 PM, 03rd Jan                   mayar                   Is there anything else i can help you with?            09:37 PM, 03rd Jan                     pham trungm                    Thank you. Please contact me ASAP. The order should come to me yesterday. But until now I did not receiced anything           09:38 PM, 03rd Jan                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.           09:39 PM, 03rd Jan                   mayar                   Is there anything else i can help you with?           09:39 PM, 03rd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:41 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3712843