Subject: Ticket Assigned - Conversation with james
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 17:28:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with james james                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  james Bot:  Hi James ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521812582 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527719245            09:08 PM, 03rd Jan                   mayar                   Hi James,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:09 PM, 03rd Jan                     james                    Hi. I order for a click and collect           09:09 PM, 03rd Jan                     james                    Can you make it deliver to my address? Is it possible now?           09:09 PM, 03rd Jan                     james                    Hello           09:11 PM, 03rd Jan                   mayar                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           09:13 PM, 03rd Jan                     james                    But I even made a purchase total of shipping cost           09:14 PM, 03rd Jan                     james                    Can you please try your best because it's still in the process           09:14 PM, 03rd Jan                   mayar                   we are truly sorry to inform you that as per policy we are unable to change the delivery mode  after placed           09:17 PM, 03rd Jan                     james                    Okay atleast update me when I can collect all the product that I have placed the order           09:18 PM, 03rd Jan                   mayar                   You’ll receive an SMS and an email when your order is ready for collection.           09:21 PM, 03rd Jan                   mayar                   Is there anything else i can help you with?            09:21 PM, 03rd Jan                     james                    That's what I'm asking when it will be ready?           09:22 PM, 03rd Jan                   mayar                   Is there anything else i can help you with?           09:22 PM, 03rd Jan                     james                    Mr. Mayar           09:23 PM, 03rd Jan                     james                    I'm asking you very clearly           09:23 PM, 03rd Jan                     james                    There is no info when my order will be ready. So can you please let me know about the estimation date??           09:23 PM, 03rd Jan                   mayar                   when the order be ready for collect we will send you message in your email or phone no           09:25 PM, 03rd Jan                   mayar                   Is there anything else i can help you with?            09:28 PM, 03rd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:28 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3712753