Subject: Ticket Assigned - missing item
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 16:47:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  missing item adil zakariya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adil zakariya Bot:  Hi Adil Zakariya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566992645            11:37 AM, 18th Dec                   Mazin                   Hi  Adil ,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           11:37 AM, 18th Dec                     adil zakariya                    9519619403 . For this order number. A product Sustainable jeans with drawstring closure is missing           11:37 AM, 18th Dec                     adil zakariya                    Can u help           11:38 AM, 18th Dec                     adil zakariya                    Hlo           11:38 AM, 18th Dec                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:39 AM, 18th Dec                     adil zakariya                    Okk           11:40 AM, 18th Dec                   Mazin                   As we can see you have cancelled this item from your end  (Sustainable Solid Mid-Rise Denim Jeans with Drawstring Closure)           11:42 AM, 18th Dec                   Mazin                   The refund has been processed           11:43 AM, 18th Dec                     adil zakariya                    No. There was two orders. One i have cancelled already. The other jeans with same description is the one im talking about           11:43 AM, 18th Dec                     adil zakariya                    There was total 5 products. Out of this 2 i already cancelled yesterday iself. From remaining 3 items, 1 is missing. Which is the blue jeans           11:44 AM, 18th Dec                   Mazin                   Please share with the full item name as its mentioned on the app           11:46 AM, 18th Dec                     adil zakariya                    Sustainable solid mid rise denim jeans with drawstring closure           11:47 AM, 18th Dec                   Mazin                   Please allow me a moment to check this for you.           11:50 AM, 18th Dec                     adil zakariya                    Ok           11:50 AM, 18th Dec                   Mazin                   After checking your order, we found out that your order has been delivered completely, including the other (Sustainable Solid Mid-Rise Denim Jeans with Drawstring Closure). Please recheck           11:51 AM, 18th Dec                     adil zakariya                    Rechecked. Not in the package           11:52 AM, 18th Dec                     adil zakariya                    Other two is with me           11:53 AM, 18th Dec                   Mazin                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:56 AM, 18th Dec                   Mazin                   Is there anything else i can help you with ?           11:56 AM, 18th Dec                     adil zakariya                    So how i will know the solution           11:57 AM, 18th Dec                   Mazin                   Our team will update you on [email-masked] asap           11:57 AM, 18th Dec                     adil zakariya                    Ok           11:58 AM, 18th Dec                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:59 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3625373