Subject: Ticket Assigned - Need escalation late C&C
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 16:47:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation late C&C mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  order #9514383358 Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9514383358 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507387268 
            11:48 AM, 18th Dec                   Mazin                   Hi  Mohamed,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           11:49 AM, 18th Dec                     mohamed                    order no, #9514383358           11:49 AM, 18th Dec                     mohamed                    late for 15 days           11:49 AM, 18th Dec                     mohamed                    hello still here ?           11:50 AM, 18th Dec                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:52 AM, 18th Dec                     mohamed                    ok           11:52 AM, 18th Dec                   Mazin                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to deliver your order to the store  asap           11:53 AM, 18th Dec                   Mazin                   Is the
 re anything else i can help you with ?           11:53 AM, 18th Dec                     mohamed                    yes           11:53 AM, 18th Dec                     mohamed                    please cancel this order and refund           11:54 AM, 18th Dec                   Mazin                   We're  sorry to hear that you wish to cancel your order.We will ask the concerned team to cancel the order           11:55 AM, 18th Dec                   Mazin                   Is there anything else i can help you with ?           11:55 AM, 18th Dec                   Mazin                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:59 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3625370