Subject: Ticket Assigned - Conversation with sameehah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Jan 2022 19:27:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sameehah sameehah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sameehah Bot:  Hi Sameehah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9521801757 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551228090            11:04 PM, 01st Jan                     sameehah                    Ok           11:05 PM, 01st Jan                   mayar                   Hi Sameehah,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:06 PM, 01st Jan                     sameehah                    Hello           11:07 PM, 01st Jan                     sameehah                    Thank you           11:07 PM, 01st Jan                     sameehah                    Well I have 576 shukran in my account and I am unable to use it however muh i try.           11:08 PM, 01st Jan                     sameehah                    Much           11:08 PM, 01st Jan                     sameehah                    I would be grateful if this could be resolved           11:08 PM, 01st Jan                   mayar                   To pay with your Shukrans, your CentrepointStores.com and Shukran accounts must be linked. Here's how to link them together: You’ll first need to create a CentrepointStores.com account. If you already have a CentrepointStores.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section. And here's how you can pay with your Shukrans: 1. Sign in to your account on CentrepointStores.com. 2. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount. 3. Use the slider to get your desired savings.           11:09 PM, 01st Jan                     sameehah                    I did all of that           11:09 PM, 01st Jan                     sameehah                    I normally never have trouble using it           11:10 PM, 01st Jan                   mayar                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  If the same problem persists, please provide us with the following details so that we can forward it for further assistance: - email address : - Country of access - type of device used - Application version. - System version           11:11 PM, 01st Jan                     sameehah                    But this time it shows me that i have 28 dirhams and deduts it from my total amount of purchase but thn it immediately turns grey and shows that i can only use 0.82 worth of shukran           11:11 PM, 01st Jan                     sameehah                    I have triedall of this           11:12 PM, 01st Jan                     sameehah                    [email-masked]           11:13 PM, 01st Jan                     sameehah                    Uae           11:13 PM, 01st Jan                     sameehah                    Samsung tablet           11:13 PM, 01st Jan                   mayar                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           11:14 PM, 01st Jan                   mayar                   We would like to inform you that your Shukran points are worth AED 28.8           11:15 PM, 01st Jan                   mayar                   please provide us with  Screenshot Of The Issue           11:16 PM, 01st Jan                     sameehah                    Ok           11:18 PM, 01st Jan                   mayar                   Is there anything else i can help you with?            11:18 PM, 01st Jan                     sameehah                             11:19 PM, 01st Jan                     sameehah                    This is what i was supposed to pay.           11:19 PM, 01st Jan                     sameehah                    But it was so frustrating as soon as i click on pay, it removes the 28.8 dirhams of credit and i had to pay an additional 28.i dirhans           11:20 PM, 01st Jan                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:21 PM, 01st Jan                     sameehah                             11:22 PM, 01st Jan                     sameehah                    This is the total i was made to pay           11:22 PM, 01st Jan                   mayar                   as i can see the shukran points is earned           11:25 PM, 01st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3702394