Subject: Ticket Assigned - Conversation with faress
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 01 Jan 2022 18:33:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faress faress                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faress Bot:  Hi Faress ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555662228            10:08 PM, 01st Jan                   mayar                   Hi Faress,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:08 PM, 01st Jan                     faress                    Hello Mayar.  I received 2 gifts from some friends that just visited us and they bought 2 things for my newborn. Is it possible to exchange them for anything else that you have in the company?           10:12 PM, 01st Jan                     faress                    It’s a juinors baby bouncer and a juniors quest baby walker           10:13 PM, 01st Jan                   mayar                   please advise did Purchase the items from online or from the store           10:17 PM, 01st Jan                     faress                    I am not sure. I didn’t ask them           10:17 PM, 01st Jan                     faress                             10:18 PM, 01st Jan                     faress                             10:18 PM, 01st Jan                     faress                    I think it was purchased online           10:18 PM, 01st Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           10:19 PM, 01st Jan                   mayar                   ·You can contact our customer support team on 1800871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (bebyshop) store across the KW.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (bebyshop) store in the KW.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:21 PM, 01st Jan                   mayar                   Is there anything else i can help you with?            10:22 PM, 01st Jan                     faress                    What if I don’t have the invoice as it was a gift?           10:22 PM, 01st Jan                   mayar                   please note that you can return by the order number           10:25 PM, 01st Jan                     faress                    Will there be a sticker on the box with the order number? Since it was purchased online?           10:26 PM, 01st Jan                   mayar                   yes,           10:30 PM, 01st Jan                   mayar                   Is there anything else i can help you with?            10:31 PM, 01st Jan                     faress                    Was it the sticker I showed you?           10:31 PM, 01st Jan                   mayar                   no,please note that the order number start from 8           10:32 PM, 01st Jan                     faress                    Thank you           10:32 PM, 01st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:32 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3702200