Subject: Ticket Assigned - need escalation late deli
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 Jan 2022 17:55:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation  late deli hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4621417517 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97431409061            09:45 PM, 01st Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:46 PM, 01st Jan                     hi                    They called me last Thursday night 9:45 pm but i was not in my home. But today they saying that my mobile number is wrong. How come??           09:47 PM, 01st Jan                     hi                    Still I don’t get my order           09:48 PM, 01st Jan                     hi                    This is my number +97431409061           09:48 PM, 01st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:48 PM, 01st Jan                     hi                    Okay           09:49 PM, 01st Jan                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:49 PM, 01st Jan                     hi                    Okay i will wait           09:50 PM, 01st Jan                   mayar                   Is there anything else i can help you with?            09:51 PM, 01st Jan                     hi                    No. Please solve this           09:51 PM, 01st Jan                   mayar                   we’ll do our best to sort this out quickly.           09:51 PM, 01st Jan                     hi                    So i have to wait here or not?           09:52 PM, 01st Jan                   mayar                   We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           09:53 PM, 01st Jan                     hi                    Okay no problem           09:53 PM, 01st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 PM, 01st Jan                     hi                    ?           09:55 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3702011