Subject: Ticket Assigned - Conversation with romeo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Jan 2022 17:19:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with romeo romeo                    Bot:  Hi again! Bot:  Please enter your name Customer:  romeo Bot:  Hi Romeo ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:08 PM, 01st Jan                   mayar                   Hi Romeo,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:09 PM, 01st Jan                     romeo                    Sir i return my order few days before i got my refund           09:09 PM, 01st Jan                     romeo                    But the shukran point still not get           09:10 PM, 01st Jan                     romeo                    Worth of 31 AED           09:10 PM, 01st Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:10 PM, 01st Jan                     romeo                    I dont remember           09:11 PM, 01st Jan                     romeo                    9520223785           09:12 PM, 01st Jan                     romeo                    This is the order number           09:12 PM, 01st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:12 PM, 01st Jan                     romeo                    Ok           09:13 PM, 01st Jan                   mayar                   We would like to inform you that we have processed the refund of amount (AED 40) on (12/30/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:15 PM, 01st Jan                   mayar                   Is there anything else i can help you with?            09:19 PM, 01st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:19 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3701832