Subject: Ticket Assigned - Conversation with yasir shahzad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Jan 2022 17:16:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasir shahzad yasir shahzad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasir shahzad Bot:  Hi Yasir Shahzad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by 
 card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096590996296            09:04 PM, 01st Jan                   mayar                   Hi Yasir,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:07 PM, 01st Jan                     yasir shahzad                    In My last order 1 item was cancelled and before this i paid..           0
 9:07 PM, 01st Jan                     yasir shahzad                    Till now i didnot got my refund for the item got cancelled           09:07 PM, 01st Jan                     yasir shahzad                    My order number was. 8114976752           09:09 PM, 01st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:10 PM, 01st Jan                     yasir shahzad                    Ok .awaiting           09:10 PM, 01st Jan                   mayar                   We would like to inform you that we have processed the refund of amount (KWD5.36 ) on (11/24/21) and the amount you paid online will be refunded back to your original payment           09:12 PM, 01st Jan                     yasir shahzad                    Kindly confirm the time for the refund..as its already more than 30 days           09:13 PM, 01st Jan                   mayar                    We would like to i
 nform you that we have processed the refund of amount (AED 40) on (12/30/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:15 PM, 01st Jan                     yasir shahzad                    Thanks..           09:16 PM, 01st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:16 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3701815