Subject: Ticket Assigned - Conversation with simi sarun
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 31 Dec 2021 19:31:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with simi sarun simi sarun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0973-37370422 Bot:  Please wait while we transfer you to an agent Agent:  Hey, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  Hai sir actullay i have order one sweat shirt, i ordered and i enterd my credit balance Agent:  Could you please share your order number so that I can assist you further? Customer:  And i have to pay extra 1.7 bd. But i used my  offer prepaid card its showing some error and suddenly i cancelled and i start to reorder and now now its showing no credit balance.. I order also not placed... And its showing i used my credit Agent:  Have you received any order number? Customer:  7319614910 Customer:  Just varify the order is placed or not have to how much more Customer:  Have to pay full amount or not Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information. Customer:  Ok balance how i will pay Customer:  Can i use another card.. But the options are not showing. How i will pay Agent:  We sincerely apologize for any inconvenience caused to you. Agent:  Your My credit amount will be refunded back to your account within 4-7 days Customer:  So after that i can order Customer:  And also have some request place some new items to plus sizer for mens thankyou Agent:  Yes, After receiving your My credit amount you can place your order again. Customer:  Thankyou for your replays....... Customer:  Happy national days.... Agent:  Thank you, Same to you Hai? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  ?? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hai Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello good evening Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  He Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  simi sarun,mob no is 37370422 and order no is 7319767606 Bot:  Please enter your name Customer:  simi sarun Bot:  Hi Simi Sarun ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  7319767606 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7319767606 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7319767606 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7319767606 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Simi, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  Hai Customer:  My new order i didnt receive till now Customer:  Hlo Agent:  Please confirm if you are contacting regarding the following order number: 7319767606 Customer:  New order Customer:  No is 732107253244 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We're happy to inform you that your order is already on its way. You can now track it online at https://rb.gy/2y9ril using tracking number (FP1228210001682). Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.   Agent:  The order will be out for delivery again within 48 hrs Agent:  Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (97337370422) Customer:  Ok thankyou dear ...because i need it today ..i am travelling..please make it fast Agent:  We will make sure to deliver it at the earliest Agent:  Is there anything else I can help you with today? Customer:  No dear thankyou so much. Have a nice day. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hai Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hai Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  simi sarun Bot:  Hi Simi Sarun ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  7321072544 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7321072544 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  732107244 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7321072544 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:12 PM, 31st Dec                   mayar                   Hi Simi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:13 PM, 31st Dec                     simi sarun                    Hai mayar  ,i placed my order on 27th ,the items still not received  ,icomplained so many times ,still not yet .           11:14 PM, 31st Dec                     simi sarun                             11:14 PM, 31st Dec                     simi sarun                    Now the tracking showing like that.if u received the item plz cancelled my order and refund           11:15 PM, 31st Dec                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:16 PM, 31st Dec                     simi sarun                    Ok           11:17 PM, 31st Dec                   mayar                   Could you please confirm is this your correct phone number 97337370422?           11:22 PM, 31st Dec                     simi sarun                    Hello           11:22 PM, 31st Dec                     simi sarun                    Yes           11:23 PM, 31st Dec                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:24 PM, 31st Dec                     simi sarun                    K           11:25 PM, 31st Dec                   mayar                   Is there anything else i can help you with?            11:25 PM, 31st Dec                     simi sarun                    If you can please cancel the order and refund           11:26 PM, 31st Dec                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           11:29 PM, 31st Dec                   mayar                   Is there anything else i can help you with?           11:30 PM, 31st Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3698000