Subject: Ticket Assigned - Conversation with dina mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Dec 2021 19:23:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina mahmoud dina mahmoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dina mahmoud Bot:  Hi Dina Mahmoud ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9521607434 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508360883            11:10 PM, 31st Dec                     dina mahmoud                    Ok           11:10 PM, 31st Dec                   mayar                   Hi Dina,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:11 PM, 31st Dec                     dina mahmoud                    I placed an order with number 9521607434           11:11 PM, 31st Dec                     dina mahmoud                    And then i received an email that it didn’t process           11:12 PM, 31st Dec                     dina mahmoud                             11:12 PM, 31st Dec                     dina mahmoud                    So i ordered again same items with order number 9521607946.           11:13 PM, 31st Dec                     dina mahmoud                    And my other order wasn’t cancelled           11:13 PM, 31st Dec                     dina mahmoud                    Can you please cancel it?           11:13 PM, 31st Dec                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:14 PM, 31st Dec                     dina mahmoud                    Ok           11:14 PM, 31st Dec                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           11:18 PM, 31st Dec                     dina mahmoud                    I did place a new order           11:18 PM, 31st Dec                     dina mahmoud                    But still no confirmation           11:19 PM, 31st Dec                   mayar                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           11:21 PM, 31st Dec                   mayar                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:22 PM, 31st Dec                     dina mahmoud                    Ok thanks           11:22 PM, 31st Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:23 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3697980