Subject: Ticket Assigned - Conversation with raees
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Dec 2021 19:18:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raees raees                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raees Bot:  Hi Raees ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556363089            10:58 PM, 31st Dec                     raees                    Ok           10:58 PM, 31st Dec                   mayar                   Hi Raees,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:59 PM, 31st Dec                     raees                    Just want to know is it possible to return items of online that I brought from Centrepoint           11:00 PM, 31st Dec                     raees                    Is it possible to return to baby shop?           11:00 PM, 31st Dec                     raees                    You there?           11:02 PM, 31st Dec                   mayar                   You can visit the nearest branch of (Centerpoint) and return the product to the branch.           11:02 PM, 31st Dec                     raees                    It’s not possible through babyshop?           11:03 PM, 31st Dec                   mayar                   yes, you can           11:04 PM, 31st Dec                     raees                    Today I went to nearest babyshop with my item they sent me back           11:05 PM, 31st Dec                   mayar                   Could you please share your order number so that I can assist you further?           11:06 PM, 31st Dec                     raees                    9519323102           11:06 PM, 31st Dec                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:07 PM, 31st Dec                     raees                    Ok           11:08 PM, 31st Dec                   mayar                   please note this order # 9519323102 is belong to SPLASH           11:13 PM, 31st Dec                   mayar                   Return the products within 14 days by one of the following options: 1- You can call our customer support team at (800775274) to book an appointment to receive the product to be returned.  2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.splashfashions.com/ae/en/), and selecting the products that you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           11:13 PM, 31st Dec                   mayar                   You can visit the nearest branch of (SPLASH) and return the product to the branch.           11:14 PM, 31st Dec                     raees                    Ok           11:15 PM, 31st Dec                   mayar                   ·You can contact our customer support team on 800775274 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:15 PM, 31st Dec                   mayar                   Is there anything else i can help you with?            11:16 PM, 31st Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:18 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3697962