Subject: Ticket Assigned - Conversation with fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Dec 2021 19:11:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521444645 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551518535            11:00 PM, 31st Dec                   mayar                   Hi Fatima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:00 PM, 31st Dec                     fatima                    At 12pm this morning I received a whatsapp from the delivery asking about location           11:02 PM, 31st Dec                     fatima                    He said he will come           11:02 PM, 31st Dec                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:02 PM, 31st Dec                     fatima                    At 7pm he was calling on phone while i was out           11:03 PM, 31st Dec                     fatima                    My phone was not with me           11:03 PM, 31st Dec                     fatima                    At 10 pm I received a text message that my order was rejected by me ?           11:04 PM, 31st Dec                     fatima                    And it couldn’t be delivered           11:04 PM, 31st Dec                     fatima                    And of course that is not true           11:05 PM, 31st Dec                   mayar                   Could you please confirm is this your correct phone number 971551518535?           11:05 PM, 31st Dec                     fatima                    I didn’t reject it           11:05 PM, 31st Dec                     fatima                    Yes it is           11:06 PM, 31st Dec                     fatima                    I think a specific time should be given to costumer           11:06 PM, 31st Dec                     fatima                    I will not stay at home waiting them all the day           11:07 PM, 31st Dec                   mayar                   Please note that the order  has been placed successfully, and it will arrive in 2 business days. If you do not receive your order within the specified time, please contact us again.           11:07 PM, 31st Dec                   mayar                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (971551518535)  ​           11:07 PM, 31st Dec                   mayar                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           11:07 PM, 31st Dec                     fatima                    Ok thank you           11:08 PM, 31st Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:10 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3697941