Subject: Ticket Assigned - Conversation with hi this is amit maheshlal kalra
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 31 Dec 2021 18:48:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi this is amit maheshlal kalra hi this is amit maheshlal kalra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi this is amit maheshlal kalra Bot:  Hi Hi This Is Amit Maheshlal Kalra ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561490866            10:37 PM, 31st Dec                     hi this is amit maheshlal kalra                    Okay           10:38 PM, 31st Dec                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:39 PM, 31st Dec                     hi this is amit maheshlal kalra                    Hi Mayar, I want to cancel my order placed today. Order no. 9521637921           10:41 PM, 31st Dec                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:41 PM, 31st Dec                     hi this is amit maheshlal kalra                    Okay           10:42 PM, 31st Dec                   mayar                    We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            10:43 PM, 31st Dec                   mayar                   Is there anything else i can help you with?            10:44 PM, 31st Dec                     hi this is amit maheshlal kalra                    So my order will be cancelled automatically.           10:44 PM, 31st Dec                   mayar                   We'd like to confirm you that order has not been placed successfully           10:45 PM, 31st Dec                     hi this is amit maheshlal kalra                    But I got an email that order has confirmed with order number.           10:46 PM, 31st Dec                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           10:47 PM, 31st Dec                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:47 PM, 31st Dec                     hi this is amit maheshlal kalra                    Okay thanks           10:47 PM, 31st Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:47 PM, 31st Dec                     hi this is amit maheshlal kalra                    Nothing more.           10:47 PM, 31st Dec                     hi this is amit maheshlal kalra                    Happy new year in advance.           10:47 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3697890