Subject: Ticket Assigned - Conversation with smitha
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Dec 2021 18:06:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with smitha smitha                    Bot:  Hi again! Bot:  Please enter your name Customer:  smitha Bot:  Hi Smitha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597388580            09:48 PM, 31st Dec                     smitha                    ok           09:49 PM, 31st Dec                   mayar                   Hi Smitha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:49 PM, 31st Dec                     smitha                    Hi Mayar           09:50 PM, 31st Dec                     smitha                    I made an order yesterday for a click and collect           09:50 PM, 31st Dec                     smitha                    but Id like to cancel.it now           09:50 PM, 31st Dec                     smitha                    since I couldnt pick it up           09:50 PM, 31st Dec                   mayar                   Could you please share your order number so that I can assist you further?           09:52 PM, 31st Dec                     smitha                    8121577679           09:52 PM, 31st Dec                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:54 PM, 31st Dec                     smitha                    ok           09:54 PM, 31st Dec                   mayar                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically canceled if not collected within 14 days           09:56 PM, 31st Dec                     smitha                    ok...can I cancel.it now? and request a refund?           09:57 PM, 31st Dec                   mayar                   The order will be automatically canceled if not collected within 14 days           09:57 PM, 31st Dec                     smitha                    ok.. but id like to cancel it now itself           09:58 PM, 31st Dec                   mayar                   We sincerely apologize for any inconvenience caused you. we are unable to cancel your order currently if you do not collect the order within 14 days the order will cancel           10:00 PM, 31st Dec                     smitha                    ok           10:01 PM, 31st Dec                   mayar                   Is there anything else i can help you with?            10:03 PM, 31st Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:05 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3697761