Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Dec 2021 18:22:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc ramson                    Bot:  Hi again! Bot:  Please enter your name Customer:  ramson Bot:  Hi Ramson ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:13 PM, 30th Dec                   mayar                   Hi Ramson,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:14 PM, 30th Dec                     ramson                    I had requested return but no one come to pick it up           10:15 PM, 30th Dec                     ramson                    Order no 7319532931           10:16 PM, 30th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:17 PM, 30th Dec                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to collect the items as early as possible.            10:17 PM, 30th Dec                     ramson                    Thank you           10:18 PM, 30th Dec                   mayar                   Is there anything else i can help you with           10:18 PM, 30th Dec                     ramson                    No thank you           10:19 PM, 30th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 PM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3694207