Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 14:51:02 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11.0pt">Hi,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">I have still not received a call from them. How do I return the items?</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">Thanks</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">Naweed</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">+973-38380450</span></div>
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<div>From:
<span style="font-size:12.0pt;color:black">Max &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, December 28, 2021 at 02:22<br>
<b>To: </b>[email-masked] &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#3676362] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Naweed,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting
 any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you
 provided is (+97338380450)</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3676362:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3676362