Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 28 Dec 2021 19:20:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation pratheesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /pratheesh kamalan Bot:  Please enter your name Customer:  pratheesh Bot:  Hi Pratheesh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7320847867 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7320840867 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  7320840867            11:13 PM, 28th Dec                     pratheesh                    Ok           11:13 PM, 28th Dec                   mayar                   Hi Pratheesh,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:13 PM, 28th Dec                     pratheesh                    Hi mayar good evening to you           11:14 PM, 28th Dec                     pratheesh                    I have ordered few items from splash and it was supposed to be delivered to me on 26th dec. Still i have not received my items and nobody called me.           11:15 PM, 28th Dec                     pratheesh                    ?           11:16 PM, 28th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:16 PM, 28th Dec                     pratheesh                    Okay           11:16 PM, 28th Dec                     pratheesh                    7320840867 My order number           11:17 PM, 28th Dec                   mayar                   is this your correct contact number 97337155504 ?           11:17 PM, 28th Dec                     pratheesh                    Yes +973 37155504           11:18 PM, 28th Dec                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            11:18 PM, 28th Dec                     pratheesh                    Yes please           11:18 PM, 28th Dec                   mayar                   Is there anything else i can help you with ?           11:18 PM, 28th Dec                     pratheesh                    Can i get my delivery tomorrow           11:19 PM, 28th Dec                   mayar                   We will do our best for that           11:19 PM, 28th Dec                     pratheesh                    Thanks           11:19 PM, 28th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:20 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3682715