Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 26 Dec 2021 19:07:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    I didn't receive my product.....it should be delivered today           10:53 PM, 26th Dec                     User                    Order number..1620142686           10:53 PM, 26th Dec                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:53 PM, 26th Dec                     User                    Before two hours your customer service representative said that they will contact me before 7pm           10:55 PM, 26th Dec                   mayar                   Is this your correct contact number 96896070912 ?           10:55 PM, 26th Dec                     User                    Yes           10:55 PM, 26th Dec                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            10:56 PM, 26th Dec                     User                    But there was no response from your delivery team ?           10:56 PM, 26th Dec                     User                    There was not even a call from the delivery team saying the causes           10:58 PM, 26th Dec                     User                    And in the tracker it's still showing out for delivery ? ?           10:59 PM, 26th Dec                     User                    Hello ? please find out a solution ?           11:00 PM, 26th Dec                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.           11:02 PM, 26th Dec                     User                    Thank you for your service           11:03 PM, 26th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:06 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3671189