Subject: Ticket Assigned - COMPLAIN - 21122107690520211222
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 16:52:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  COMPLAIN - 21122107690520211222 Dear Support,

This is to inform your good office that i bought an eyeliner from LOREAL.
When i open it and try to apply on my brows, the tint is not coming out. I
tried many times to roll but it never worked.

So i opened it by myself since i just bought it yesterday, because i want
to know what is the problem. So i found out that the tint was empty.

I don’t want to waste my time going to centrepoint Al Rai to complain
because i am from Salmiya. Since your policy with regards to cosmetics
cannot be refund or exchange, I opened it by myself and i saw that it was
empty. Kindly advise with regards to this matter.

Please find attached pictures of the LOREAL brow artist xpert that i broked
and the receipt for your reference.

Thank you very much,

Ailene

---------- Forwarded message ---------
From: Ailene Buenaventura <[email-masked]>
Date: Thu, 23 Dec 2021 at 5:05 PM
Subject: 21122107690520211222
To: <[email-masked]>

---------- Forwarded message ---------
From: Centrepoint <[email-masked]>
Date: Wed, 22 Dec 2021 at 3:08 PM
Subject: Thank you for shopping with us #21122107690520211222
To: <[email-masked]>

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*Centrepoint - Al Gazali Street*

Centrepoint
Al Rai, Farwaniya
------------------------------
------------------------------
2021-12-22T16:08:36+04:00
TRN :

*TAX INVOICE*
------------------------------
Item Quantity Rate Value-KWD
162925168 1 1.800 1.800
S/S PYJAMA SET
161225649 1 2.200 2.200
HIT EACH OTHER GAMES
161225645 1 2.000 2.000
BASKETBALL GAME
162468957 1 3.000 3.000
Baby Wheels Choo Choo Playland
161225650 1 2.200 2.200
4 IN 1 MAZE GAME
161225650 1 2.200 2.200
4 IN 1 MAZE GAME
161225651 1 1.600 1.600
WHACKING HAMMER GAME
162989357 1 3.750 3.750
Formula E - Pullstring Racer 3-asst
163164865 1 1.800 1.800
S/S PYJAMA SET
157858231 1 2.400 2.400
All Terrain Vehicle
160882120 1 3.800 3.800
1:32 Ferrari 430
162510822 1 2.900 2.900
MotorShop School Bus
162510822 1 2.900 2.900
MotorShop School Bus
163377378 1 3.950 3.950
PLAY GO LEARNING MUSICAL CLOCK
161225647 1 2.800 2.800
SHOOT THE TARGET
3600523352869 1 2.850 2.850
LO Brow Artist Xpert 108 Warm Brunette
Total Quantity : 16
Tot Disc 0.000
------------------------------
Total : 42.150
Cash 42.150
Total Tender 42.150
Change Due : 0.000
------------------------------
*TAX SUMMARY*
Code Ex Tax Tax Inc Tax
Total 0.000 0.000
------------------------------
AD:Standard Rate of 5% أد: معدل قياسي من 5٪
A0: 0% أو: صفر معدل
OOS: Out of Scope أوس: خارج النطاق
EX: Tax Exempt إكس: معفى من الضرائب
------------------------------
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Shukran Earned NA
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------------------------------
Credit note will be issued in all cases of refund  or return, where Shukran
points balance in your  account is not sufficient to reinstate the Shukran
points earned from this invoice.
REFUNDS AND EXCHANGES
Refund or Exchange permitted within 14 days
of purchase for Unused Unworn goods
returned in original packing presented
along with original receipt only. All
refunds shall be issued in the same
mode as of ORIGINAL PAYMENT.
No refund or exchange shall be allowed on
items damaged or following items
1. Stationery
2. Lingerie
3.Jewelry and Accessories
4.Books
5.Cosmetics
In case of any return or refund,
the Customer shall return
any free or discounted products
bought together as part of any
promotional offer.
Price levied is inclusive for
all items as listed
Terms and Conditions Apply
THANK YOU
PLEASE COME AGAIN
------------------------------
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-- 
Regards,

*Ailene*

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3656978