Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 19:06:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9520455129 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:50 PM, 22nd Dec                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:50 PM, 22nd Dec                     hi                    Hi           10:51 PM, 22nd Dec                     hi                    I want to change the delivery address for my order number 9520455129           10:51 PM, 22nd Dec                   mayar                   please share with us your address           10:53 PM, 22nd Dec                     hi                    501, UASC BUILDING, AL Mina road, Fujairah, UAE           10:53 PM, 22nd Dec                     hi                    Is it confirmed           10:57 PM, 22nd Dec                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:57 PM, 22nd Dec                   mayar                   Is there anything else i can help you with ?           10:57 PM, 22nd Dec                     hi                    Will I receive confirmation           10:59 PM, 22nd Dec                   mayar                   When your order confirmed and shipped           11:02 PM, 22nd Dec                   mayar                   Is there anything else i can help you with ?           11:03 PM, 22nd Dec                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:05 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3652535