Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Dec 2021 20:29:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc lisha mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lisha mohammed Bot:  Hi Lisha Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9519847729 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529700672            12:18 AM, 22st Dec                   mayar                   Hi Lisha  ,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:19 AM, 22st Dec                     lisha mohammed                    Want to know my order status           12:21 AM, 22st Dec                   mayar                   Please allow me a moment to check this for you.           12:21 AM, 22st Dec                     lisha mohammed                    Delivery guys are just sending whatsup messge without contacting saying they are unable to reach           12:22 AM, 22st Dec                   mayar                   Could you please confirm is this your correct phone number 971529700672?           12:22 AM, 22st Dec                     lisha mohammed                    Yes           12:22 AM, 22st Dec                   mayar                   As we have checked, Our courier partner tried to contact you to deliver the order but  got  rejected from your  end           12:24 AM, 22st Dec                     lisha mohammed                             12:24 AM, 22st Dec                     lisha mohammed                             12:24 AM, 22st Dec                     lisha mohammed                    The address given was office address and coming to deliver at 9.00pm           12:25 AM, 22st Dec                     lisha mohammed                    Who will be available at office at 9 night           12:25 AM, 22st Dec                   mayar                   We sincerely apologize for any inconvenience caused,           12:26 AM, 22st Dec                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            12:26 AM, 22st Dec                     lisha mohammed                    Then sending message saying " order rejected by the customer "           12:26 AM, 22st Dec                     lisha mohammed                    Its not professional way           12:27 AM, 22st Dec                     lisha mohammed                    Hope i will receive the order by tomorrow           12:27 AM, 22st Dec                     lisha mohammed                    Thanks for the response           12:27 AM, 22st Dec                     lisha mohammed                    Thanks for the assistance           12:28 AM, 22st Dec                   mayar                   We will do our best to deliver your order  asap           12:29 AM, 22st Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 AM, 22st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3647176