Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Dec 2021 20:35:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543107981            12:20 AM, 21th Dec                     hi                    Hi           12:22 AM, 21th Dec                   mayar                   Hi ,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:22 AM, 21th Dec                     hi                    Hello.           12:22 AM, 21th Dec                     hi                    I issued a refund for a part of my order.           12:22 AM, 21th Dec                     hi                    But I havent received my refund yet.           12:22 AM, 21th Dec                   mayar                   Could you please share your order number so that I can assist you further?           12:23 AM, 21th Dec                     hi                    Its linked to my number           12:24 AM, 21th Dec                     hi                    Can u check it from ur side           12:24 AM, 21th Dec                     hi                    Hello?           12:26 AM, 21th Dec                     hi                    Where are u?           12:28 AM, 21th Dec                     hi                    /startOver           12:29 AM, 21th Dec                     hi                    Hi.           12:29 AM, 21th Dec                     hi                    /startOver           12:29 AM, 21th Dec                   mayar                   Please allow me a moment to check this for you.           12:29 AM, 21th Dec                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:31 AM, 21th Dec                   mayar                   Is there anything else i can help you with           12:32 AM, 21th Dec                     hi                    No ty.           12:32 AM, 21th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:35 AM, 21th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3641377