Subject: New Reply Received - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 19 Dec 2021 18:14:41 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Hello, </div>
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<div dir="auto">Still how many days you need to process my refund it's ridiculous, I have all the proof and I am going make complaint in Dubai-economic dept. If don't get the refund </div>
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<div dir="auto">Thanks</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt; </div>
<div>Date: 17/12/2021  02:06  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#3588238] - need escalation </div>
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<div dir="ltr">Hi Seyed,</div>
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<div dir="ltr">Thank you for your patience.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3588238