Subject: Ticket Assigned - Conversation with ekta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Dec 2021 17:32:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ekta ekta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ekta Bot:  Hi Ekta ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568977791            09:13 PM, 19th Dec                     ekta                    ohk           09:15 PM, 19th Dec                   mayar                   Hi Ekta,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:15 PM, 19th Dec                     ekta                    mayar           09:15 PM, 19th Dec                     ekta        
             i have not received refund           09:15 PM, 19th Dec                     ekta                    its already 8-9 days           09:15 PM, 19th Dec                     ekta                    3609475 complain number for splash           09:16 PM, 19th Dec                     ekta                    return           09:16 PM, 19th Dec                   mayar                   Could you please share your order number so that I can assist you further?           09:16 PM, 19th Dec                   mayar                   Could you please share your order number so that I can assist you further?           09:17 PM, 19th Dec                     ekta                    yes           09:17 PM, 19th Dec                     ekta                    one moment           09:17 PM, 19th Dec                     ekta                    9514991464           09:19 PM, 19th Dec                     ekta                    9514991002           09:19 PM, 19th Dec                     ekta  
                   hi u there           09:20 PM, 19th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:21 PM, 19th Dec                   mayar                   We would like to inform you that we have processed the refund  on (12/6/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:22 PM, 19th Dec                   mayar                   Is there anything else i can help you with ?           09:22 PM, 19th Dec                     ekta                    how much is the refund amount           09:23 PM, 19th Dec                     ekta                    can u comfirm plz           09:24 PM, 19th Dec                   mayar                   AED32.00 in 9514991464           09:25 PM, 19th Dec                   mayar                   Could you please confirm the number o items you have returned in order 951
 4991002           09:26 PM, 19th Dec                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:29 PM, 19th Dec                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:32 PM, 19th Dec                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:32 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3634895