Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 19 Dec 2021 16:48:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512258582 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501589502            08:36 PM, 19th Dec                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:36 PM, 19th Dec                     hi                    Hi Mayar, good evening           08:37 PM, 19th Dec                     hi                    I have returned a T-shirt and a trouser, can u pls check its status           08:37 PM, 19th Dec                     hi                    9512258582           08:37 PM, 19th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:38 PM, 19th Dec                   mayar                   Could you please share with us the items names you have returned ?           08:40 PM, 19th Dec                     hi                    Polo T-shirt and a trouser           08:41 PM, 19th Dec                   mayar                   one item ?           08:44 PM, 19th Dec                     hi                    Two items, 1# T-shirt and 1# trouser           08:44 PM, 19th Dec                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:45 PM, 19th Dec                   mayar                   Is there anything else i can help you with ?           08:45 PM, 19th Dec                     hi                    Thanks,           08:46 PM, 19th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:47 PM, 19th Dec                     hi                    Do I get any reference number to track my issue           08:47 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3634670