Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 17 Dec 2021 19:18:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation bajiyo sebastian                    Bot:  Hi again! Bot:  Please enter your name Customer:  bajiyo sebastian Bot:  Hi Bajiyo Sebastian ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9519514376 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:11 PM, 17th Dec                   mayar                   Hi Bajiyo ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:11 PM, 17th Dec                     bajiyo sebastian                    I have not received my order           11:11 PM, 17th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:12 PM, 17th Dec                   mayar                   Is this your correct contact number 971547806041 ?           11:13 PM, 17th Dec                     bajiyo sebastian                    No           11:13 PM, 17th Dec                     bajiyo sebastian                    0526173625           11:13 PM, 17th Dec                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:14 PM, 17th Dec                   mayar                   Is there anything else i can help you with ?           11:14 PM, 17th Dec                     bajiyo sebastian                    When collect my order           11:15 PM, 17th Dec                   mayar                   Our team will contact you asap to arrange the delivery           11:17 PM, 17th Dec                     bajiyo sebastian                    Okay           11:17 PM, 17th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:17 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3623947