Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 18:47:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rula issa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rula issa Bot:  Hi Rula Issa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8118525199 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597680134            10:29 PM, 14th Dec                   mayar                   Hi Rula ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:30 PM, 14th Dec                     rula issa                    Hello,Mayar.           10:30 PM, 14th Dec                     rula issa                    My order was supposed to be deliverd today , December14th.           10:31 PM, 14th Dec                     rula issa                    But nothing was delevierd.           10:31 PM, 14th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:32 PM, 14th Dec                   mayar                   Could you please share your order number so that I can assist you further?           10:32 PM, 14th Dec                     rula issa                    8118525199           10:33 PM, 14th Dec                   mayar                   This is incorrect contact number           10:34 PM, 14th Dec                   mayar                   This is incorrect order number           10:34 PM, 14th Dec                     rula issa                             10:35 PM, 14th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:36 PM, 14th Dec                     rula issa                    8118525119           10:36 PM, 14th Dec                   mayar                   Is this your correct contact number 96597680134 ?           10:37 PM, 14th Dec                     rula issa                    Yes. It is 97680134 without the code number           10:38 PM, 14th Dec                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            10:40 PM, 14th Dec                   mayar                   Is there anything else i can help you with ?           10:40 PM, 14th Dec                     rula issa                    No           10:40 PM, 14th Dec                     rula issa                    That's all.           10:40 PM, 14th Dec                     rula issa                    Thank you.           10:40 PM, 14th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:43 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3608234