Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 18:06:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation shandy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shandy Bot:  Hi Shandy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9519088178 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504051809            09:40 PM, 14th Dec                   mayar                   Hi Shandy,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:41 PM, 14th Dec                     shandy                    Hi mayar           09:41 PM, 14th Dec                     shandy                    Please check my order number           09:41 PM, 14th Dec                     shandy                    9519088178           09:41 PM, 14th Dec                     shandy                    Hello           09:45 PM, 14th Dec                   mayar                   We have checked and we would like to inform you that our courier team contacted on ( 971504051809) and delivered the order on ( 12/14/21 12:47 PM).           09:46 PM, 14th Dec                     shandy                    No one contact me and i did not received any package           09:49 PM, 14th Dec                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:49 PM, 14th Dec                   mayar                   We request you to please check with your security, family members and neighbours regarding your order.           09:49 PM, 14th Dec                   mayar                   Is there anything else i can help you with ?           09:49 PM, 14th Dec                     shandy                    My mom is home all day           09:50 PM, 14th Dec                     shandy                    And did not received any           09:50 PM, 14th Dec                     shandy                    Do you have screenshoot or record of the call           09:50 PM, 14th Dec                     shandy                    No one called me today           09:50 PM, 14th Dec                     shandy                             09:51 PM, 14th Dec                   mayar                   Please be assured that now we will escalate your concern to our concerned team and they will update you asap on [email-masked]           09:51 PM, 14th Dec                     shandy                    Dec 12 was my last call received           09:51 PM, 14th Dec                     shandy                    Problem we need that as a gift for thursday now problem           09:52 PM, 14th Dec                     shandy                    And problem.its already paid           09:53 PM, 14th Dec                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.           09:53 PM, 14th Dec                     shandy                    Can you give a reference number pf this escalation?           09:53 PM, 14th Dec                   mayar                   You will received after the escalation on your email [email-masked]           09:54 PM, 14th Dec                   mayar                   Is there anything else i can help you with /           09:54 PM, 14th Dec                     shandy                    Can i have the number of the courier           09:55 PM, 14th Dec                   mayar                   Your order has been shipped with a third party carrier, And we apologize they did not share drivers details, We will contact them and update you asap           09:57 PM, 14th Dec                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           09:57 PM, 14th Dec                     shandy                    i understand but we need as well by thursday           09:58 PM, 14th Dec                   mayar                   we’ll do our best to sort this out quickly.           10:05 PM, 14th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:06 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3608014