Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Dec 2021 17:21:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation huzefa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  huzefa Bot:  Hi Huzefa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9517885523 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504409860            09:16 PM, 13th Dec                   mayar            
        Hi Huzefa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:16 PM, 13th Dec                     huzefa                    Hello           09:17 PM, 13th Dec                     huzefa                    Its been one week for my click and collect order           09:17 PM, 13th Dec                     huzefa                    And no confirmation for collection has come           09:17 PM, 13th Dec                     huzefa                    What is taking so long           09:17 PM, 13th Dec                   mayar                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to deliver your order to the store asap           09:18 PM, 13th Dec                   mayar                   is there anything else i can help you with ?           09:19 PM, 13th Dec                     huzefa                    No           09:19 PM, 13th Dec                     hu
 zefa                    Thnks           09:19 PM, 13th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:19 PM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3601318