Subject: New Reply Received - need escalation - create RMA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Dec 2021 19:51:41 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation - create RMA  Ticket comment <div dir="auto">Dear centrepoint team,<div dir="auto"><br></div>
<div dir="auto">The items were already picked up on November 20th. I need the refund ASAP.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Dec 13, 2021, 12:18 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nazreen,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays,  our courier partner will contact you to collect the return items within 3-5 working days.</div>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3377423