Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Dec 2021 16:57:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sarah                    Bot:  Hi again! Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 
 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:45 PM, 12th Dec                   Modhi                   Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           08:46 PM, 12th Dec                     sarah                    Good evening           08:47 PM, 12th Dec                     sarah                    , Need to know the status of 
 this return please return 1001765170 for order 2105120126 please           08:48 PM, 12th Dec                     sarah                             08:48 PM, 12th Dec                   Modhi                   your order from Saudi Arabia ?           08:51 PM, 12th Dec                     sarah                    The agent I contacted told me that the items appear as not collected and I assured to him the items where picked and here is the receipt           08:51 PM, 12th Dec                     sarah                    In Egypt           08:51 PM, 12th Dec                     sarah                    Egypt is not listed in the choice list           08:52 PM, 12th Dec                   Modhi                   Please allow me a moment           08:53 PM, 12th Dec                     sarah                    Sure           08:53 PM, 12th Dec                   mayar                   Please be assured that now we will escalate your concern to our concerned team and they will update you 
 asap on your email [email-masked]           08:55 PM, 12th Dec                   mayar                   Is there anything else i can help you with?           08:56 PM, 12th Dec                     sarah                    Thank you for your kind support           08:56 PM, 12th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:56 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3594585