Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 11 Dec 2021 18:58:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9517312105 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503092387            10:37 PM, 11th Dec                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:41 PM, 11th Dec                     hello                    Hello           10:41 PM, 11th Dec                     hello                    My order took too long           10:41 PM, 11th Dec                     hello                    9517312105           10:41 PM, 11th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:42 PM, 11th Dec                   mayar                   Is this your correct contact number 971503092387 ?           10:44 PM, 11th Dec                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           10:47 PM, 11th Dec                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           10:52 PM, 11th Dec                     hello                    Hi           10:53 PM, 11th Dec                     hello                    Yes this is the number           10:53 PM, 11th Dec                     hello                    9517312105           10:53 PM, 11th Dec                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            10:54 PM, 11th Dec                   mayar                   Is there anything else i can help you with ?           10:55 PM, 11th Dec                     hello                    Oh please           10:55 PM, 11th Dec                     hello                    I need it urgently and it has been a while now           10:55 PM, 11th Dec                     hello                    Thanks           10:55 PM, 11th Dec                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.           10:57 PM, 11th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:57 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3588139