Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:37:37 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi!<br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
I hope you are doing well, i forgot to mention that i am paying my shopping amount in installments. Unfortunately, the item which i want to return is not in his orignal packing. Is it still acceptable? Kindly share your valuable feedbacks with me.<br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Thanks And Regards,<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hussnain Saeed <span id="ms-outlook-android-cursor"></span>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 9, 2021 2:07:12 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3568135] - Returns
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Hussnain,<br>
<br>
Thank you for shopping with us.<br>
<br>
We would like to inform you that we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br>
 <br>
·You can contact our customer support team on  800-775274  to book a return and to be notified of the refund amount based on our return policy.<br>
·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
·You can now drop off your return to any (Centrepoint/splash) store across the UAE.<br>
 <br>
Here’s what you need to do.<br>
 <br>
·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
 <br>
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
 <br>
Feel free to get in touch with us for further assistance.<br>
 <br>
Your friends,<br>
The Support Team</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3568135