Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Dec 2021 18:08:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation dagmawi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dagmawi Bot:  Hi Dagmawi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501805573            09:54 PM, 08th Dec                   mayar                   Hi Dagmawi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:54 PM, 08th Dec                     dagmawi                    tnxs           09:55 PM, 08th Dec                     dagmawi                    so do u see my return requests           09:55 PM, 08th Dec                     dagmawi                    two items           09:55 PM, 08th Dec                     dagmawi                    when will you pick up           09:56 PM, 08th Dec                   mayar                   Could you please share your order number so that I can assist you further?           09:57 PM, 08th Dec                     dagmawi                    let me recall           09:57 PM, 08th Dec                     dagmawi                    9513597728           09:59 PM, 08th Dec                     dagmawi                    ?           10:01 PM, 08th Dec                     dagmawi                    helloooooo           10:03 PM, 08th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:03 PM, 08th Dec                   mayar                   Is this your correct contact number 971501805573 ?           10:04 PM, 08th Dec                     dagmawi                    yes           10:04 PM, 08th Dec                   mayar                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to collect you order asap           10:04 PM, 08th Dec                   mayar                   Is there anything else i can help you with ?           10:04 PM, 08th Dec                     dagmawi                    no tnxs           10:05 PM, 08th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:07 PM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3570530