Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Dec 2021 16:31:44 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Your team is giving only excuses not showing any progress.<div dir="auto"><br></div>
<div dir="auto">1st read and understand the customer quaries clearly before giving stupid answers.</div>
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<div dir="auto">My question is how long it will take your delivery team to collect it from me? As am travelling on 14th of Dec.</div>
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<div dir="auto">But your reply nothing relevant to my question and nobody contacted me till now.</div>
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<div dir="auto">Never seen such a irresponsible teams.</div>
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<div dir="auto">If your team couldn't able to pickup, then at least please arrange for store return. I can return it to your store.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 6 Dec 2021, 00:06 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">​Hi Ramesh,<br><br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3498056