Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Dec 2021 06:23:02 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="ltr">Dear Max Team, <div><br></div>
<div>After calling your customer service and informing me to contact tabby to get the reference number about the payment not captured from your end, tabby has informed me that this should be resolved between you and tabby as they cannot give me the reference number. What is happening here? If this is between you and Tabby, why do I need to be involved? I am getting stressed to act as a middle man here (calling you, tabby, and my bank). </div>
<div>Tabby told me that payment was sent to you but you did not capture it and they followed up already to you. Why are you not aware of this?</div>
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<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">
<font>Warmest regards, </font><div><font>Cyril Reyes, CPA</font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Dec 6, 2021 at 1:50 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Cyrillreyess,</div></div>
<div dir="ltr"><div dir="ltr">
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you to please contact your bank as payment was not captured from our end.</div>
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<div>We are looking forward to hear from you soon. <span>Thank you for your help!</span>
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<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3384463