Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Dec 2021 18:41:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation aru                    Bot:  Hi again! Bot:  Please enter your name Customer:  aru Bot:  Hi Aru ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:25 PM, 05th Dec                   mayar                   Hi Aru,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:26 PM, 05th Dec                     aru                    Hi           10:26 PM, 05th Dec                     aru                    My return request was processed and one person from emirates post collected the order on Friday. But i have not received any notification from max           10:27 PM, 05th Dec                     aru                    We received your return request for order 9511736983 Solid Sandals with Knot Detail... +1item(s). Our delivery partner will pick up your return in 2-5 days.           10:27 PM, 05th Dec                     aru                    This one           10:27 PM, 05th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:29 PM, 05th Dec                   mayar                   As we can see the items has not been collected from you yet           10:32 PM, 05th Dec                   mayar                   Could you please share with us the return slip ?           10:32 PM, 05th Dec                     aru                    They didn’t give me any return slip.           10:32 PM, 05th Dec                     aru                    They called claiming Max has arranged for the return           10:33 PM, 05th Dec                     aru                    +971 56 995 2487 This is the number of the person who collected from Emirates post           10:35 PM, 05th Dec                   mayar                   Did you received SMS after they collected the items ?           10:35 PM, 05th Dec                     aru                    Nope. That’s why i am raising a concern now           10:35 PM, 05th Dec                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:38 PM, 05th Dec                   mayar                   Is there anything else i can help you with ?           10:38 PM, 05th Dec                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           10:40 PM, 05th Dec                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:41 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3544516