Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Dec 2021 17:43:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation maryham                    Bot:  Hi again! Bot:  Please enter your name Customer:  maryham Bot:  Hi Maryham ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:17 PM, 04th Dec                     maryham                    Ok           09:17 PM, 04th Dec                   mayar                   Hi Maryham,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:18 PM, 04th Dec                     maryham                    2104676447           09:18 PM, 04th Dec                     maryham                    رقم الاوردر           09:19 PM, 04th Dec                     maryham                             09:19 PM, 04th Dec                     maryham                    شركه الشحن بعتتلي صوره بتاكد انكم استلمتو القطعه           09:19 PM, 04th Dec                     maryham                    ليه بتقولو مستلمتوهاش           09:20 PM, 04th Dec                     maryham                    انت معي؟؟؟؟؟؟؟           09:21 PM, 04th Dec                     maryham                    ؟؟؟           09:22 PM, 04th Dec                   mayar                   هل يمكنك تأكيد رقم الإرجاع الذي تم إستلام المنتجات به ؟           09:22 PM, 04th Dec                     maryham                    ٥٤٧٩٦٧           09:23 PM, 04th Dec                     maryham                    قطعه واحده           09:23 PM, 04th Dec                   mayar                   أقصد رقم التتبع           09:25 PM, 04th Dec                   mayar                   هل وصلك رسالة SMS           09:25 PM, 04th Dec                   mayar                   بعد إستلام المندوب المنتجات منك ؟           09:25 PM, 04th Dec                     maryham                    دقيقه اشوف           09:25 PM, 04th Dec                     maryham                    لا لم تصل رساله           09:26 PM, 04th Dec                   mayar                   لحظات من فضلك ، ليتم التحقيق من البيانات           09:27 PM, 04th Dec                     maryham                    معك           09:31 PM, 04th Dec                   mayar                   تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به. سنقوم برفع طلبك للجهة المعنية, وسيتم التواصل معكم في حال وجود أي معلومات جديدة.           09:32 PM, 04th Dec                   mayar                   هل لديك أي إستفسار أخر؟           09:32 PM, 04th Dec                     maryham                    من فضلك المرتجع من نص ١١           09:32 PM, 04th Dec                     maryham                    محتاجه حل           09:32 PM, 04th Dec                   mayar                   تقبل كامل اعتذارنا           09:37 PM, 04th Dec                   mayar                   سيتم العمل على طلبك بأولوية           09:37 PM, 04th Dec                   mayar                    كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب           09:43 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3535185