Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Dec 2021 16:43:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation fatema                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatema Bot:  Hi Fatema ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8114459756 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:34 PM, 04th Dec                   mayar                   Hi Fatema,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:34 PM, 04th Dec         
             fatema                             08:35 PM, 04th Dec                     fatema                    Hvnt received yet           08:35 PM, 04th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:35 PM, 04th Dec                     fatema                             08:36 PM, 04th Dec                     fatema                    Lmk6252 receivef           08:36 PM, 04th Dec                     fatema                    Ed           08:36 PM, 04th Dec                   mayar                   Is this your correct contact number 96595577853?           08:37 PM, 04th Dec                     fatema                    Yes           08:37 PM, 04th Dec                   mayar                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to deliver your order asap           08:38 PM, 04th Dec                   mayar 
                   Is there anything else i can help you with ?           08:38 PM, 04th Dec                     fatema                    Wht did u help me with           08:38 PM, 04th Dec                   mayar                   we will escalate this issue to our concerned team to deliver your order asap           08:38 PM, 04th Dec                     fatema                    Just asked my correct number           08:39 PM, 04th Dec                     fatema                    D courier co. Contacts me regarding it n assures it will b delivered but doesnt deliver           08:39 PM, 04th Dec                     fatema                    After complaining fr 13 days received 1 order today           08:39 PM, 04th Dec                     fatema                    Now what about the another           08:39 PM, 04th Dec                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer, We will contact the carrier
  team to deliver your order and we will update you on [email-masked] Asap           08:41 PM, 04th Dec                     fatema                    Ok thank u           08:42 PM, 04th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:42 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3534699