Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Dec 2021 19:38:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation jasim                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  jasim Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  تحديث طلبك Bot:  يرجى اختيار موقعك Customer:  الإمارات العربية المتحدة Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  9515228048 Bot:    حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0506393345            11:27 PM, 03rd Dec                   mayar                   .مرحبا Jasim، طاب يومك معك ميار,يسرني أن أساعدك            11:27 PM, 03rd Dec                     jasim                    order no 9515228048 still not received           11:27 PM, 03rd Dec                     jasim                    waiting 10 days for this order           11:28 PM, 03rd Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:29 PM, 03rd Dec                     jasim                    check           11:29 PM, 03rd Dec                   mayar                   Is this your correct contact number 971555232233 ?           11:31 PM, 03rd Dec                     jasim                    yes           11:31 PM, 03rd Dec                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            11:33 PM, 03rd Dec                   mayar                   Is there anything else i can help you with?           11:33 PM, 03rd Dec                     jasim                    please let them follow my order... if they didnt do anything,, i'm afraid that i will cancel the order and will never order anything from centerpoint again           11:34 PM, 03rd Dec                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.           11:35 PM, 03rd Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:36 PM, 03rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3527887