Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 16:14:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           07:38 PM, 30th Nov                     User                    i need help           07:39 PM, 30th Nov                     User                    regarding my refund           07:39 PM, 30th Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:42 PM, 30th Nov                     User                    that i didn't receive my refund yet           07:42 PM, 30th Nov                     User                    the waiting time for refund is already over           07:43 PM, 30th Nov                   mayar                   Could you please share your order number so that I can assist you further?           07:43 PM, 30th Nov                     User                    1611253889           07:44 PM, 30th Nov                     User                    could you please help  me           07:45 PM, 30th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:51 PM, 30th Nov                     User                    yeah sure           07:51 PM, 30th Nov                     User                    please can you do it little bit hurry           07:51 PM, 30th Nov                   mayar                   We would like to inform you that we have processed the refund of amount (OMR 2.8) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:52 PM, 30th Nov                     User                    sorry           07:52 PM, 30th Nov                     User                    but i need refund my balance back into my account           07:52 PM, 30th Nov                     User                    i don't want credit for shopping           07:53 PM, 30th Nov                     User                    can you please transfer back it into my bank account           07:53 PM, 30th Nov                   mayar                   as per our policy we can not transfer from my credit to your bank account           07:58 PM, 30th Nov                   mayar                   Is there anything else i can help you with           07:58 PM, 30th Nov                     User                    why           07:58 PM, 30th Nov                     User                    please i need my money back           07:58 PM, 30th Nov                   mayar                   we are truly sorry , but as per our policy we can not transfer the  amount .           08:02 PM, 30th Nov                   mayar                   Is there anything else i can help you with           08:02 PM, 30th Nov                     User                    yes           08:06 PM, 30th Nov                     User                    i go through your policies but there is nothing like that           08:07 PM, 30th Nov                     User                             08:07 PM, 30th Nov                     User                    kindly please check this thing           08:07 PM, 30th Nov                     User                             08:07 PM, 30th Nov                     User                    According to these you must transfer my money back to my credit card           08:08 PM, 30th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:13 PM, 30th Nov                     User                    ok           08:13 PM, 30th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3503706