Subject: Ticket Assigned - Conversation with gigi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 16:06:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gigi gigi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gigi Bot:  Hi Gigi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8116080101 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96594744085            07:18 PM, 30th Nov                     gigi                    I just wany tonask           07:18 PM, 30th Nov                     gigi                    I call your customer service but thy drop my call,, there not answering it,, i just complain why???   My order is missing one item??           07:20 PM, 30th Nov                     gigi                    Please fixed this mess or i will post it on social media,,           07:24 PM, 30th Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:28 PM, 30th Nov                   mayar                   After checking your order, we found out that your order has been delivered completely           07:29 PM, 30th Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:33 PM, 30th Nov                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           07:36 PM, 30th Nov                     gigi                    Yes, i juqt received it a few a hour ago,           07:38 PM, 30th Nov                     gigi                    Then i check it, my order is missing one item its  a lee cooper, high cut shoes, its 5.5kd           07:40 PM, 30th Nov                     gigi                    Lee cooper printed high-cut sneaker with closure,           07:43 PM, 30th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:48 PM, 30th Nov                   mayar                   Is there anything else i can help you with           07:54 PM, 30th Nov                     gigi                    No, maam, sir,  thats it, and thank you for your quickly response,, i hope you solve my issue,,           07:55 PM, 30th Nov                     gigi                    I hope you will send my item,,           08:00 PM, 30th Nov                     gigi                    If you need proof i will send you the pictures of my items           08:01 PM, 30th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:06 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3503628