Subject: Ticket Assigned - Conversation with ley
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 15:49:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ley ley                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ley Bot:  Hi Ley ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7316400039 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97336330412            07:24 PM, 30th Nov                     ley                    Thanks           07:25 PM, 30th Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:27 PM, 30th Nov                     ley                    Hi           07:27 PM, 30th Nov                     ley                    I just received this message           07:28 PM, 30th Nov                     ley                    Hi, we missed you! We were unable to deliver your order 7316400039 on 2021-11-30 18:11:11, reason: Customer no response. We'll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?jERjtQ0KQt7+g3lL6pSb06T3c+qXSZfLFINsNjhprX8=#/ Stay Happy!           07:28 PM, 30th Nov                     ley                    How come no response from me? They didn't even called me           07:28 PM, 30th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:33 PM, 30th Nov                   mayar                   Is this contact number is correct  97336330412 ?           07:34 PM, 30th Nov                     ley                    Yes correct           07:34 PM, 30th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:38 PM, 30th Nov                     ley                    Ok thanks           07:38 PM, 30th Nov                     ley                    When will be the expect delivery?           07:39 PM, 30th Nov                   mayar                   we will do our best to deliver it           07:42 PM, 30th Nov                   mayar                   Is there anything else i can help you with           07:42 PM, 30th Nov                     ley                    Pls deliver it as soon as possible           07:43 PM, 30th Nov                     ley                    Pls next time just check your delivery process :) thanks.           07:43 PM, 30th Nov                   mayar                   we will do our best           07:49 PM, 30th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:49 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3503462