Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 14:30:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation salman faris                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salman faris Bot:  Hi Salman Faris ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569713712            06:23 PM, 30th Nov                   mayar                   Hi Salman ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:24 PM, 30th Nov                     salman faris                    My return 1001643399 for order 9514544120 , item collected by splash agent but still item showing return requested, got mail from splash as return request cancelled, but im not cancelled my return request           06:25 PM, 30th Nov                     salman faris                    Because item already collected by agent           06:25 PM, 30th Nov                     salman faris                    Refund status also not updated till           06:27 PM, 30th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:27 PM, 30th Nov                     salman faris                    Ok           06:27 PM, 30th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:28 PM, 30th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:28 PM, 30th Nov                     salman faris                    Ok           06:28 PM, 30th Nov                     salman faris                    Take your time do needful           06:29 PM, 30th Nov                     salman faris                    Awaiting for refund           06:29 PM, 30th Nov                   mayar                   Is there anything else i can help you with           06:29 PM, 30th Nov                     salman faris                    No, thank you           06:30 PM, 30th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:30 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3502649