Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 14:18:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hii iam priya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hii iam priya Bot:  Hi Hii Iam Priya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8116042520 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566492406            06:00 PM, 30th Nov                   mayar                   Hi Priya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:01 PM, 30th Nov                   mayar                   Could you please confirm is this your correct phone number 96566492406?           06:03 PM, 30th Nov                     hii iam priya                    Im waiting for my order to be delivered           06:05 PM, 30th Nov                     hii iam priya                    Good evening           06:05 PM, 30th Nov                   mayar                   Could you please confirm is this your correct phone number 96566492406?           06:09 PM, 30th Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:11 PM, 30th Nov                     hii iam priya                    Yes thats right           06:12 PM, 30th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:13 PM, 30th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:13 PM, 30th Nov                   mayar                   Is there anything else i can help you with           06:16 PM, 30th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:18 PM, 30th Nov                     hii iam priya                    Nothing else Mayar .... i had ordered this for an event tomorrow ... and im stressed that its taking longer to be delivered           06:18 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3502523