Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 09:45:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sheeja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9515963101 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569068337 Bot:  Please wait while we transfer you to an agent Customer:  ok Customer:  hello Customer:  waiting for you Customer:  hello Customer:  u still there with me? Agent:  Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  hi Customer:  i made an order Customer:  but forgot to change my old address Customer:  my wife already talking to your team Customer:  can you please update my address Customer:  the addressed already saved is my previous office Customer:  now i changed my office Customer:  please Customer:  hello Customer:  you still with me? Customer:  Mayar???? Customer:  waitingggggggggggggggggg Customer:  for your response Agent:  sorry for being late Agent:  please provide us with your full address so we can update it with our courier Customer:  please Customer:  do the favour Customer:  its long time Customer:  i am spending for this Customer:  hello Customer:  Sheeja S Customer:  Sheeja S, Canadian Specialist Hospital, Abu Hail Dubai Customer:  Mobile Number 0569068337 Customer:  can you please update this?? Customer:  hello Customer:  oh my god Customer:  what is this Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  when i can have a reply Customer:  can i be onine. Customer:  i lost money from account and getting mail as not confirmed the payment Customer:  i dont know what is going on Customer:  it is too long taking to have a reply Agent:  we will be contacted via email asap Agent:  We request you to please allow us some time so we can work on this and do the needful. Customer:  but you are not replying dear Customer:  dats raising the concern Customer:  can you confirm me that you got the new address and contact number? Agent:  yes , and we will update with our courier asap . Agent:  Is there anything else i can help you with Customer:  nothing dear... again its to Sheeja , Canadian Specialist Hospital, Abu Hail, Dubai Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  needs confirmation of change of address Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  i need order confirmation Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  i need help Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  dakjfsdl;kasfj Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  What is the customer care number/ Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  customer care executive?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ops! Couldn't get that, am a new bot in town and learning with time. You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ops! Couldn't get that, am a new bot in town and learning with time. You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ops! Couldn't get that, am a new bot in town and learning with time. You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ops! Couldn't get that, am a new bot in town and learning with time. You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ops! Couldn't get that, am a new bot in town and learning with time. You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  How can I know about my order? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  shipment Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  you are not helpful Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  sheeja Bot:  Hi Sheeja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9515963101 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:25 PM, 30th Nov                     sheeja                    okay           01:25 PM, 30th Nov                   mayar                   Hi Sheeja,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:26 PM, 30th Nov                     sheeja                    hello mayar           01:26 PM, 30th Nov                     sheeja                    tell me about my order.           01:26 PM, 30th Nov                     sheeja                    i spent my money and now why should i afford the shouting of the delivery guy           01:26 PM, 30th Nov                     sheeja                    i need my product today itself           01:27 PM, 30th Nov                     sheeja                    this is not at all acceptable in a country like UAE a delivery guy shouting to me           01:27 PM, 30th Nov                     sheeja                    i mean to a customer           01:27 PM, 30th Nov                     sheeja                    hello           01:28 PM, 30th Nov                     sheeja                    what is this?           01:28 PM, 30th Nov                     sheeja                    no reply from a company too           01:28 PM, 30th Nov                   mayar                   Please allow me a moment to check this for you.           01:28 PM, 30th Nov                     sheeja                    why a customer can wait for a reply for many mintes           01:28 PM, 30th Nov                     sheeja                    every time this is happening mr. mayr           01:28 PM, 30th Nov                   mayar                   Could you please confirm is this your correct phone number 971508469422?           01:29 PM, 30th Nov                     sheeja                    no           01:29 PM, 30th Nov                     sheeja                    this is my old number yaarr           01:29 PM, 30th Nov                     sheeja                    what is this..           01:29 PM, 30th Nov                     sheeja                    how many times to explain           01:29 PM, 30th Nov                     sheeja                    give me the guy who is deliverng over abu hail area           01:29 PM, 30th Nov                   mayar                   Could you please confirm is this your correct phone number 0569068337?           01:29 PM, 30th Nov                     sheeja                    s           01:29 PM, 30th Nov                   mayar                   We sincerely apologize for any inconvenience caused,           01:30 PM, 30th Nov                     sheeja                    i need my things today itself           01:30 PM, 30th Nov                     sheeja                    dats all i need to say           01:31 PM, 30th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            01:31 PM, 30th Nov                     sheeja                    sorry dear.. i cannot bear this same reply many many times           01:31 PM, 30th Nov                     sheeja                    soooooooooooooo sorry           01:31 PM, 30th Nov                     sheeja                    this i feel like a robot reply           01:31 PM, 30th Nov                     sheeja                    getting all the time           01:31 PM, 30th Nov                     sheeja                    i spent more than 200 which is not a small amount for me           01:32 PM, 30th Nov                     sheeja                    i dont think I can lose my money or I do not want to cancel my order           01:32 PM, 30th Nov                     sheeja                    hello           01:36 PM, 30th Nov                     sheeja                    is this the right way of response??           01:36 PM, 30th Nov                   mayar                   We will do our best to deliver your order soon enough           01:38 PM, 30th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:38 PM, 30th Nov                     sheeja                    how long i can give           01:39 PM, 30th Nov                     sheeja                    you assure you told it will be yesterday.. but until now no calls even           01:39 PM, 30th Nov                     sheeja                    assure that it must be delivered today itself.           01:40 PM, 30th Nov                   mayar                   You will be contacted soon enough           01:45 PM, 30th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:45 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3499422